REGISTRATION FOR MICRO, SMALL & MEDIUM ENTERPRISES

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Business Help Services is a private consultancy and assistance service provider and is not affiliated with, authorized by, endorsed by, or associated with any government authority or department. All charges collected on this platform are towards consultancy, coordination, documentation support, facilitation, communication handling, and processing assistance services provided by the Company.

Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy (“Policy”) applies to all payments made to Business Help Services (“Company”, “We”, “Us”, “Our”) for consultancy, coordination, documentation support, facilitation, communication handling, processing assistance, operational support, and related professional services offered through the Platform.

By accessing the Platform, submitting information, placing a request, making payment, or availing any service, the User (“User”, “You”, “Your”) confirms that they have read, understood, and agreed to this Policy along with the applicable Terms & Conditions, Privacy Policy, Disclaimer, Service Delivery Policy, and related policies published on the Platform.

 

2. Nature of Services

  • Business Help Services operates as a private consultancy and assistance service provider.
  • The Company provides consultancy, facilitation, coordination, documentation support, communication handling, verification assistance, processing support, and related professional services.
  • The Company is not affiliated with, authorized by, endorsed by, or associated with any government authority or department.
  • Services are consultancy and assistance-based in nature and are rendered through operational effort, expertise, coordination, communication handling, and professional support activities.
  • The Company does not guarantee:
    • Approval
    • Registration
    • Certification
    • Issuance
    • Eligibility confirmation
    • Government benefit
    • Any specific result or outcome
  • Certain services may involve immediate allocation of operational resources, consultation efforts, verification handling, communication activities, documentation review, or coordination activities after payment confirmation.
  • Service timelines may depend upon factors including:
    • Accuracy and completeness of information
    • Timely submission of required details/documents
    • User cooperation and communication response
    • Verification requirements
    • Availability of external portals/systems
    • Technical or operational conditions
  • The Company shall not be responsible for delays, interruptions, rejections, or operational issues arising due to:
    • Incorrect or incomplete information
    • User non-cooperation
    • Delayed response
    • Technical/server/network issues
    • External portal/system issues
    • Verification requirements
    • Circumstances beyond reasonable operational control
  • All fees paid are towards consultancy, coordination, facilitation, communication handling, documentation support, operational assistance, and related professional services rendered by the Company irrespective of final approval or outcome.

 

3. Cancellation Request Procedure

Users may request cancellation through written communication sent from their registered email address.

Cancellation Request Contact:

📧 Email: help@businesshelpservices.com

Users are advised to mention:

  • Full Name
  • Registered Mobile Number
  • Registered Email Address
  • Order/Application Number
  • Payment Reference Number
  • Reason for cancellation request

 

4. Cancellation Eligibility

Cancellation requests may be considered only before substantial operational activities relating to the requested service have commenced.

Cancellation may not be accepted once any of the following activities have started:

  • Consultation or guidance provided
  • Expert/service allocation initiated
  • Documentation handling or review started
  • Verification or communication activities initiated
  • Operational coordination initiated
  • Processing assistance commenced
  • Service-related operational activities substantially performed

Orders once substantially initiated or operationally processed may be treated as operationally closed in accordance with applicable policies.

 

5. Situations Where Cancellation or Refund May Not Apply

Cancellation or refund requests may not apply in situations including but not limited to:

  • Change of mind after payment
  • User voluntarily deciding not to continue
  • Failure to provide required documents/details
  • Failure to provide required confirmations, authentication inputs, verification details, or OTPs
  • User non-response or delayed response
  • Services already initiated, partially performed, substantially performed, or operationally completed
  • Consultation or advisory services already initiated
  • Delays arising from incomplete or incorrect information
  • Rejection arising from eligibility conditions or verification requirements
  • Technical, server, portal, or external system interruptions beyond Company control
  • Incorrect or inaccessible contact details provided by the User
  • Misunderstanding of service scope, timelines, or operational requirements after payment

 

6. Refund Policy

  • Refund eligibility, wherever applicable, shall be governed strictly in accordance with this Policy.
  • Certain services may become non-refundable once consultation, operational allocation, coordination, communication handling, verification assistance, documentation review, or processing assistance activities have commenced.
  • Submission of a cancellation or refund request does not automatically create entitlement for refund approval.
  • Refund requests may not apply where:
    • The User voluntarily chooses not to continue
    • The User fails to respond to operational communication
    • Required information/documents are not provided
    • Verification requirements are not completed
    • Incorrect or incomplete information is submitted
    • The User becomes unreachable or repeatedly unresponsive
    • Service-related operational activities have already commenced or been substantially performed
    • External system or portal issues delay processing
    • Delays occur due to circumstances beyond Company control

 

7. Limited Refund Exceptions

Refunds may be considered only in limited exceptional circumstances such as:

  • Unintentional duplicate payment for the same service
  • Technical duplicate transaction caused by banking/payment gateway issues

All such requests remain subject to:

  • Operational verification
  • Transaction review
  • Internal approval
  • Applicable payment records

 

8. Discretionary Review

The Company may review specific cancellation or refund requests on a case-by-case basis at its sole discretion.

However:

  • This does not create any obligation to approve refunds
  • No refund entitlement shall arise merely because a request has been submitted
  • Each request shall be evaluated independently based on operational records, service activities, and applicable policies

 

9. Deductions on Approved Refunds

Where any refund is approved under exceptional circumstances:

  • Applicable GST amount may not be refundable where already deposited or payable
  • Payment gateway, banking, or transaction charges may be deducted
  • Operational, processing, handling, verification, or administrative charges may be deducted
  • A processing/operational deduction of up to ₹300 may apply wherever operational activities have already commenced

 

10. Refund Processing Timeline

Approved refunds, wherever applicable, may ordinarily be processed within 7–15 working days.

Refunds shall generally be credited only to the original payment method used during payment, subject to banking/payment gateway timelines.

 

11. Communication Requirement

  • Users are advised to regularly monitor their registered communication channels for:
    • Verification requests
    • Operational updates
    • Clarification requests
    • Documentation requirements
    • Service-related communication
  • Failure to respond within reasonable timelines may result in:
    • Processing delays
    • Operational closure
    • Service interruption
    • Refund/cancellation ineligibility in accordance with applicable policies

 

12. External Dependency

Certain services may depend upon:

  • External portals/systems
  • Verification mechanisms
  • Technical infrastructure
  • Communication networks
  • Third-party operational systems

The Company shall not be responsible for delays, interruptions, rejection, or operational issues arising due to circumstances beyond reasonable operational control.

 

13. Company’s Right to Suspend or Cancel Services

The Company reserves the right to suspend, reject, discontinue, or cancel any order/service in situations including:

  • Incorrect or misleading information
  • Non-cooperation or repeated non-response
  • Suspected fraudulent activity
  • Abuse or misuse of services
  • Inappropriate conduct
  • Compliance/legal requirements
  • Technical or operational impracticality

Refund eligibility, if any, shall be determined strictly in accordance with applicable policies.

 

14. Operational Records & Electronic Communication

For operational, compliance, quality-control, fraud-prevention, dispute-resolution, and security purposes, the Company may maintain records relating to:

  • Orders and payments
  • CRM/ticket records
  • Communication history
  • Verification records
  • Processing activity logs
  • Operational notes
  • Email and written communication

Electronic records, CRM entries, support tickets, emails, digital communication, operational logs, timestamps, and payment-related records maintained by the Company may be treated as valid operational and compliance records wherever legally permissible.

 

15. Force Majeure

The Company shall not be liable for delays, interruptions, or operational failures arising due to events beyond reasonable control including:

  • Natural disasters
  • Government actions or policy changes
  • Technical/server failures
  • Internet/network interruptions
  • External portal/system failures
  • Legal restrictions
  • Third-party disruptions

Such situations shall ordinarily not qualify for refund eligibility.

 

16. Important Disclaimer

  • Business Help Services is a private consultancy and assistance service provider.
  • The Company is not affiliated with, authorized by, endorsed by, or associated with any government authority or department.
  • Fees charged on the Platform are solely towards consultancy, coordination, facilitation, communication handling, documentation support, processing assistance, operational support, and related professional services rendered by the Company.
  • Users may independently access official government services directly through respective official portals wherever applicable.

 

17. Final Authority

The Company reserves the right to:

  • Approve or reject refund/cancellation requests
  • Determine refund eligibility
  • Determine applicable deductions
  • Interpret and apply this Policy

The Company’s decision shall be based upon operational records, applicable policies, compliance requirements, and service activity history.

 

18. Contact Information

Business Help Services

📧 Email: help@businesshelpservices.com
📞 Phone: +91-9767870331
📍 Koregaon Bk, Khed, Pune, Maharashtra – 410505, India